The team behind Salesforce.com’s enterprise social networking app Chatter is making a big push for real-time communication with two new features — Chatter Messenger and Chatter Screensharing.

Chatter Product Marketing Director Dave King demonstrated Messenger and Screensharing for me earlier today and, well, they look like instant messaging and screensharing, just, y’know, in Chatter. King admits that there are other enterprise IM tools out there (there’s part the TechCrunch team uses HipChat, for example), but he says it’s the “in Chatter” part that’s really important.

After all, he says that most collaboration tools are “separate and siloed from each other.” When Salesforce acquired web conferencing company Dimdim in January 2011, it could’ve just launched these capabilities as a separate tool, but it would have “proliferated these islands of collaboration.”

Instead, King says the features are built into Chatter’s “core architecture.” So if you’re discussing a potential sale with someone in Chatter, you’ll be able to know whether they’re online, and if they are, you could start talking in real-time. You could also start a group chat. That gives the conversation more context than if you’d just reached out to them on an unconnected IM client. It also means you can tap into the connections and recommended connections that you receive in Chatter.

One downside of Chatter Messenger compared to, say, Gchat: It’s limited to people within your company. However, King points out that Chatter now includes spaces to interact with external customers, so it’s conceivable Salesforce would expand Messenger similarly.

Messenger has been in pilot mode since late 2011 (the company was talking about both Messenger and Screensharing in August.) It’s planned to become generally available for free as part of Chatter in June, with a pilot of Screensharing coming in the third quarter of this year.

King says there are now 150,000 active Chatter networks.

GitHub, the source code hosting and collaboration service, has been growing like gangbusters. The site now has over 1.6 million registered developers, hosting over 2.8 million repositories on everything from jQuery and Ruby on Rails to node.js and Redis. At the outset, Github was just a side project, a tool to make developers’ lives easier (its first slogan: “Git hosting: No longer a pain in the ass.”) Github is still a boot-strapped operation, but as both its user base and its own hacker collective (now at 73 strong) have grown, there has been an increasing demand for tools that fall outside Apple’s domain.

Today, about 50 percent of GitHub’s traffic comes from Windows users, and, as a result, the startup has finally heeded demand and is now officially bringing the party to Windows, launching a desktop app to address the challenges of developing on Windows and to make it easy for Windows developers to collaborate in open-source and private repositories.

GitHub released a similarly-targeted Mac client last year, which has since seen wide adoption. However, as popular as Apple has become, the majority of enterprise development still takes place in a Windows environment. As a result, GitHub has been looking to make its platform more appealing to corporate developers and enterprise, and its new Windows app intends to do just that.

Developing in private or open-source for Windows has lagged behind in terms of adoption among developers because they’ve lacked a full toolset for project collaboration, GitHub CTO Tom Preston-Werner says, so, with its new Windows client, the startup just made it easier to get up and running using Git and GitHub on Windows machines.

GitHub for Windows is a native app that runs on Windows XP, Vista, 7 and even the pre-release Windows 8, and includes a complete installation of msysGit. The app syncs users’ code to the cloud and allows developers to clone their repositories right from the app or directly from GitHub.com with its new “Clone in Windows” button.

Of course, anyone who’s been following GitHub’s progress will notice that it took the team more than a few days to finally release its Windows client. As one might expect, the reason for this was, besides a need to tear down development hurdles for Windows developers, that the team wanted to create an app (and a toolset) they would actually use themselves. In order words, to build a Windows app by Windows developers — for Windows developers.

To do that, GitHub has been amassing a pretty serious team of developers who collectively — aside from having cache in the community — own quite a bit of experience developing on and for Windows. For starters, GitHub brought on Phil Haack and Paul Betts, both of whom left Microsoft to join GitHub to help ship the app.

Before GitHub, Haack led the development of both ASP.NET MVC and NuGet, among other things, during his four-plus year stint as a senior program manager at Microsoft. Paul Betts joined Github following a four-year run at Microsoft, where he worked on Vista, and created development tools, among other things.

GitHub for Windows also relied on help from Tim Clem, Cameron McEfee (the guy behind GitHub’s Octocats), and Adam Roben to get the startup’s new app ready for shipping.

Developing tools that are useful to Windows developers right out of the box is essential to the success of GitHub. Of course, most big companies are still hesitant to put their code in the cloud, and although the startup puts most of its focus on open source project hosting, it’s free. The company makes its money off of its private repositories, and so better tools for companies and corporate developers could mean a significant boost in revenue for GitHub.

Of course, it’s also for the love of a challenge.

For more, find GitHub’s announcement here.

How is data moved between systems? In the enterprise environment, point-to-point application interfaces are either handled with expensive and cumbersome utilities or, more likely, with custom code…and frankly, a lot of manual labor. BroadPeak Partners has a better idea. The company is today introducing its application known as K3 Server, a system that aims to disrupt the traditional enterprise interface market by making it easier for I.T. to build, and for end users to tweak, the way code is handled, transformed, reconciled, mapped and enriched as it moves in between systems.

BroadPeak is a software consultancy formed in 2006, whose founders have backgrounds in energy trading and capital markets. The idea for K3 Server came to them last year, when they saw the difficulties in how trades were being brought off an exchange and managed for one of their clients.

“It really wasn’t about retrieving trades from that exchange,” explains co-founder Vivek Pathak, “it was about moving data from one system to another system effectively, in a way that was transparent for the business users, and that had fail safe mechanisms to alert when things went wrong (as always does in big tech enterprises), and to give a way for a simple business user to manage the logic of that integration thereafter.”

And so K3 was born. But the product isn’t just meant for moving data off an exchange – the technology BroadPeak designed can be used for anything. Containing 140 open source components which are initially put to work by in-house I.T., the system can be purposed for moving and managing data between just about anything, from data stores in price repositories to electronic health records.

The system offers three main functions: transparency (allowing you to see what data goes through and what fails, so you can act upon that), mapping (field x in System A maps to field y in System B) and rules (if data meets this criteria, then take this action).

For IT, K3 Server means they no longer have to re-invent the wheel every time they need to translate data between two systems or develop a failover routine, for example. The framework allows them to call up the component instead of coding these pieces from scratch every time they’re used.

But while the main data highway, so to speak, is set up by IT, the interesting thing about K3 Server is how the data is handled afterwards. In a traditional environment every little tweak or adjustment would have users scrambling back to developers with a change request. But K3′s “Rules Manager” offers a GUI interface that lets end-users customize their own “if/then” statements for how the data needs to be enriched afterwards (add this reference, set this field, e.g.)

Pathak says that in early beta testing, the GUI was simple enough for an end-user to handle, even though this was someone for whom using an Excel spreadsheet was considered a technical feat. Plus, the company claims that using the K3 Server system instead of traditional processes results in a 50% reduction in deployment, operation and maintenance of enterprise integrations. And who doesn’t love less work, right?

Given BroadPeak’s wide client connections from their consultancy practice, they’re not worried about signing up their first users. However, others interested can sign up to beta test here. For those waiting for the public launch, it’s very close, we’re told, and the system will then be licensed on a per-server basis, renewed annually.

BroadPeak bootstrapped their efforts, spending around $500,000 on K3 Server’s development, and is not looking to immediately raise funding.

Disrupt Q&A

Judges: Adrian Aoun, Fritz Lanman, Dave Samuel & Michelle Zatlyn

MZ: What are the benefits of this?
A: Fast to deploy, really after replacing custom code. Market is around trading, primarily. Can move 30K trades per second through K3. Benefit to business: gets data to right place at right time.

AA: You know it’s not just about wrapping data, it’s about taking actions on data. How much extensibility is in the UI? And what happens when you pass the limits of that?
A: Have 65 integration patterns, plus open source components. We know that in the future we need to create UI transparency into those integration patterns.

FL: Which verticals are being targeted?
A: Trading is a great place to start, because there’s a low tolerance for losing data. Also looking at healthcare and CRM.

FL: Risks in sales process?
A: Developers are used to developing their own stuff. Wish I could say it’s been easy. Sales cycles are about 6 months.

DS: More about the team?
A: Trading biz and tech for long time. (See above)

AA: Is it easy to pitch CIOs?
A: Most boring part – mapping – is the bane of CIOs, they’re backed up all the time.

The web is a vast, mostly useless, wasteland with bits of information held in random silos scattered about. Cyfeon Solutions’ Answer Factory attempts to unite these locations in the spirit of increased productivity.

As I was told by founder Brandon Smith, its goal is to provide business users a solution that allows them to make better business decisions by pulling in data from multiple sources from across the web.

Smith was joined on the Disrupt NYC 2012 stage by Rod Taylor, EVP of sales at Cyfeon Solutions, to present Answer Factory for the first time. As they explained, Answer Factory acts as a single access point for the end user (most likely a business type) with access to big data and broad support for databases, .txt/.csv files, and popular APIs like Twitter and Google Docs — even weather data can be pulled in as need to help lay out travel plans. Answer Factory federates the data, models it, and then pushes it to the users, all in real time.

The idea is to give the business users a single access point for the various data and information sources needed for their job. Answer Factory is a Java-based software component that sits on top of the data source, which also allows for predictive answering. Say there’s a question concerning personnel. Currently, as Smith explained, a user would have to consult several sources — LinkedIn, Facebook, Skype and others — for the answer. This is where Answer Factory comes in — once the data sources have been added to the back-end, the user will have access to all the information.

It’s not a perfect solution yet. The interface isn’t the most consumer friendly — Smith and Taylor clearly state that this is an enterprise solution, targeting business professionals, but the UI could use some work nevertheless. Selling a database management tool is hard enough but selling a cumbersome database management tool is incomparably harder.

Disrupt Q&A

Q: What’s your elevator pitch?
A: We provide a way for companies to use all the data inside or outside the company at any time to help improve their decisions

Q: It sounds like answer quality is what you’re getting after. Do you have any metrics to prove that your answers are better?
A: I don’t have specific answers since just launching today, but I can talk about our skill set. A lot of our folks have enterprise app experience, and we couple that with strong data science ability, so we return some unique answers.

Q: Who are you targeting?
A: Business users, we’re not targeting technical side of the house. Think sales and operations teams.

Q: If a potential customer finds you on Google, what would their search query be?
A: What are solutions that allow me to make better decisions within my company, and specifically a way that takes advantage of internal and external data.

Q: How do you access the company’s private data? Do you copy it? Do you get on their servers?
A: We have about 20 out-of-the-box adapters that can plug into many different databases.

Click to view slideshow.

Brad Garlinghouse, who just took over as CEO of YouSendIt and used to be a senior vice president at Yahoo several years ago, has a few ideas for the ailing web giant. The company’s got a pile of cash including $2.6 billion in cash and marketable securities from the end of last quarter, plus $6.3 billion more from selling the Alibaba stake over the weekend.

“Yahoo has billions and billions of dollars. Yahoo can do anything that they want,” he said, adding that he thinks the homepage alone is worth more than $1 billion in search and advertising revenue. Garlinghouse thinks the company should be aggressive about acquiring young companies to bring in entrepreneurial leadership. At the top of his list are Flipboard and Gravity.

“As a leader, [Flipboard CEO] Mike McCue would be transformative to the culture of Yahoo,” he said at TechCrunch’s Disrupt conference in New York. Gravity would help with personalizing content, which Yahoo doesn’t do enough of with its homepage, even though it has a deep Facebook integration. In fact, Yahoo has poked around different news reader apps for acquisition targets. They had looked at Scribd’s reader app Float for between $2 and 8 million but walked away. But the ideas Garlinghouse is suggesting are more about acquiring leadership and talent instead of standalone products.

Garlinghouse adds that he doesn’t think Yahoo is totally doomed, unlike other naysayers out there. ”I’ll be a contrarian,” he said. “In 1996, the cover of Businessweek was about the death of American icon and at the center of that was Apple Computer. Apple is now the most valuable company in the world. Period.”

Also for a non-contrarian opinion, Garlinghouse says Yahoo’s board did the right thing in tossing former chief executive Scott Thompson over his resume (cough) inaccuracies. “The board had no choice.”

He also gave new interim CEO Ross Levinsohn some credit for getting the Alibaba deal done quickly. “He managed to do in one week what at least two or three CEOs weren’t able to do.”

Michael Arrington, who interviewed Garlinghouse, also pressed him on how YouSendIt’s file-sharing can compete with enterprise-focused upstarts like Dropbox and Box.net. Garlinghouse said the valuations of both companies might hinder their progress forward. (He declined to reveal YouSendIt’s most recent valuation.)

“Raising a ton of money creates challenges,” he said. “You’ve got an employee problem because options are priced at a $4 billion valuation plus investors want a 2 or 3x return. How many companies can afford a $10 billion acquisition? You’re not going to pay $10 billion. You’re just going to build it yourself.”

The results from this approach will be eye opening. Not only will you see the traffic between the client and the application server, you will see other servers which participate in the overall transaction. Servers which provide DNS, back-end databases and other services will show up as part of the...

Freshdesk is trying to make waves in cloud customer support. Launched in June of last year, the young company is on a mission to help businesses of all sizes manage customer service through both traditional channels, like email and phone, as well on social networks like Facebook and Twitter. Earlier this week, Freshdesk added to its customer support suite, launching support for private customer messages via the new Brand Pages Facebook launched back in February. This means that, using the new Pages, customers can initiate private conversations with brands, with the ability to share the kind of sensitive information they wouldn’t post publicly on Facebook or Twitter, like passwords and credit card numbers.

Freshdesk said that it’s the first customer support platform to offer this kind of integration, a shot across the bow of its two largest and well-established competitors, Zendesk and Salesforce’s Desk.com. To compete, the startup is making a push to differentiate its platform, adding private messaging via Brand Pages on top of what it believes is its core differentiator: Allowing its customers to support and manage multiple products and brands from one simple web interface.

In less than a year, Freshdesk has already raised $6 million in venture funding from Tiger Global and Accel, and, though it believes that the biggest market opportunity down the road will be in offering its brand of cloud customer support to the enterprise, Freshdesk wants to entice (and give back to) the little guys as well.

That’s why the startup is today announcing the first phase of its “Future Fund,” which will provide customer support services to 501 startups and early-stage businesses through a $10 million “fund,” which includes free support for one year. Freshdesk has teamed up with incubators and angel funds, like YouWeb, Tandem Entrepreneurs, Internet India Fund, 500 Startups, and Proudly Made to begin giving their early-stage businesses customer support tools so that they don’t have to worry about allocating their own money to CRM tools at those critical, early stages of growth.

Not unlike any other fund that provides growth services, value, or support to young businesses, Freshdesk is looking to give startups a painless way to start generating customer love early on in their growth.

So what does the Future Fund offer? Qualifying startups (any company that has under $1 million in annual revenues is welcome to apply, it’s not limited to the accelerators we mentioned earlier) will get up to three full-time customer support agents free for an entire year as part of Freshdesk’s “Garden” plan. The plan includes multi-channel support, which startups can use to support customer relation management through email, phone, their website, Facebook, and Twitter from one dashboard.

This means that they can view and manage queries, lead or sales questions, ticketing functionality, as well as community management capabilities that allow teams to engage customers in discussion forums and let early adopters suggest and vote on ideas. Startups with multiple brands or product lines can support their brands through a single account.

Freshdesk is supporting the fund from its internal revenues, and although it’s not disclosing rev growth, the team did say that it was supporting 700 companies as of April, which has doubled since February. With its Future Fund, Freshdesk believes that it’s doing a community service by way of a free service that lets young businesses focus on their product while maintaining quality customer support, but this is also very much an initiative that it hopes will introduce SaaS support to a new generation of companies, which it will try to convert to paying customers when the year of free service expires.

Like others, Freshdesk is free to start, with a tiered pricing scheme that escalates based on the number of agents and customization features a business needs. More on pricing here.

For startups looking to participate in the Future Fund, check out its landing page here.

HP is reportedly going to be announcing massive layoffs next Wednesday. Conflicting reports state somewhere between 25K and 30K jobs, between 7% and 8% of HP’s global workforce, could be eliminated in an effort to absorb losses from decreasing demand for the company’s products and services. The cuts could happen over the next year, rather than a mass layoff, according to AllThingsD who also state that the total number is still undecided.

Wall Street is reacting positively to the news. HP’s stock price dropped shortly after the news but quickly recovered and started climbing with word of the restructuring. During the writing of this post, the stock price dropped slightly but is still up for the day.

If true, this is the latest of new CEO Meg Whitman’s drastic changes within HP. When she took over for Leo Apotheker, she nearly immediately announced that HP would not spin-off its PC division, the Personal Systems Group, as Apotheker once considered. Instead, Whitman’s team combined the PSG with the profitable Imaging and Printing Group.

The layoffs will reportedly be announced alongside HP’s quarterly earnings. Whitman will, at least per AllThingsD, deem the layoffs as necessary to make much-needed investments. Rather than just cutting people, the company will cut its workforce and then reinvest across the company.

This comes as HP is struggling to regain its dominant position in the PC and services world. While still on top per the numbers, competitors, including Apple, are racing forward with hot products. This is something that Whitman previously acknowledged to the company, predicting that Apple might surpass HP this year, but 2013 will be the year HP employees can once again celebrate — except for the 30K about to get pink slipped.

Pearson, the educational publisher, today made a move to beef up its international professional IT testing business: it announced that it is buying Certiport, a developer, marketer and distributor of certification exams and practice tests for IT and digital literacy skills, for $140 million in cash from the private equity firm Spire Capital Partners.

The deal will give Pearson’s VUE unit, where Certiport will sit, much further reach into the retail distribution of testing services in markets outside of the U.S. and UK: Certiport currently sells its certifications and assessments through a network of 12,000 testing centers operated by 70 partners in 150 countries, serving the range of skills in the world of IT. In all, it delivers 225,000 exams in 27 languages every month, and generated revenues of $48 million in 2011.

Certiport, which was founded in 1997 in Utah, creates certification programs for software from companies like Microsoft, Adobe, HP and Intuit. With Certiport having 60 percent of its business currently outside of the U.S., the deal will mean not only a stronger profile in IT educational services for Pearson, but a window on to a wider geographic footprint, especially in Asia and the Middle East. The existing testing network will also become a channel that Pearson can use to distribute testing and certification content already in its portfolio.

“Certiport is a high-quality company serving the significant demand for foundation IT skills. That need is growing fast and is truly international,” said Rona Fairhead, chief executive of Pearson’s professional education businesses, in a statement.”The combination of Pearson VUE and Certiport will strengthen both businesses and will give us a unique portfolio of technology assessments and certification, serving everyone from a basic word-processing users to technology experts.”

Pearson notes that Certiport’s revenues have been growing at a compound annual rate of 20 percent in the last three years, with the integration costs for Certiport expensed in 2012 and the acquisition showing up in Pearson’s earnings from 2013.

Contactually, the lightweight CRM solution for email users which launched into private beta at the beginning of this year, is today announcing its public debut with a number of new features in tow, as well as $500,000 in angel funding from YouTube co-founder Jawed Karim, co-founder of CapLinked Chris Grey, and a re-up from previous investor, 500 Startups.

As for the new features, there are quite a few, but the major ones include the launch of “Contactually for Teams,” Microsoft Exchange support, a Gmail plugin, and additional integrations with other services and CRM systems.

Before delving into the details of what’s new, a little refresher on how Contactually works. When you sign up for the service, it pulls in information from social networks like Facebook, Twitter, LinkedIn, Klout, Quora, Flickr, Foursquare, Tumblr, Skype, and dozens of others, and integrates those into your new online address book. The address book tracks how often you and your contacts correspond and their priority. Another key part to the service are “Actions” – which are reminders to follow up with your contacts. These appear on the online dashboard and are sent out via email.

Prior to today, Contactually only supported IMAP-connected email accounts like Gmail, Google Apps, Yahoo, and AOL, but with its public launch, the service now adds much-needed support for Microsoft Exchange (2007+). Gmail users get an update, too, with the new Gmail plugin which shows reminders and lets you quickly categorize people. (Oh, and I checked – it works alongside Rapportive’s plugin, in case you hate to give that up). 

Team sharing is another new feature that allows users to see who on their team last contacted someone and see their contacts. It’s an interesting concept in making email less of a closed box, private to only the one person with access. Instead, users of the Teams product can share contacts and collaborate on follow-ups with each other.

Contactually is also rolling out more integrations, including support for messaging and contact import from LinkedIn, integration with SugarCRM, and plans to add CapsuleCRM, Producteev, and MailChimp in the next month. (Highrise and Salesforce are already supported).

Company co-founder Tony Cappaert tells us that the service now has 6,000 users, a “large chunk” of whom are paying, as well as a couple of enterprise deals of a couple thousand seats or so.

Interested users can sign up here. The private beta period will end at 12 PM ET, allowing anyone to sign up.

Contactually was founded by Zvi Band, Tony Cappaert, and Jeff Carbonella, and is based in Washington, DC.  In addition to the $50K in seed funding from 500 Startups, Contactually’s previous angel round of $165K included investors Sean Glass and David Steinberg.